Tobi Johnson
Post count: 19

@Barb — We spoke about this on the coaching call, but I also wanted to answer here…

“Do I use the monthly figure for the sample size or the aggregate(total # vols inactivated vs total responded)” — If you have a small number of volunteers exiting each month, and you use just the monthly numbers, you’ll always get a poor sample size unless nearly everyone completes it. You might calculate the error rate either quarterly or annually, depending on your volume. If you pull together an annul retention report, with data for the past year, that’s a great time to report your accuracy rate.